Terms & Conditions Of Sale
1. Damage or short delivery must be noted at the time of delivery to the couriers on their paperwork marked on:-
a/ Goods Damaged/Packaging Damaged
(Should the packaging of a parcel look damaged the customer should accept delivery and inform us within 24 hours whether or not the product is damaged).
b/ Short Delivery - 1 parcel missing etc
If a parcel is found to be damaged the courier delivery documentation or on screen system must be signed for as damaged by the customer otherwise a claim cannot be made for the product. When you sign for the item you are signing to say it has been delivered in good condition and void of damage.
If the paperwork from the courier is not signed for as damaged we reserve the right to refuse return of the product. If you are in any doubt as to whether your product may be damaged or not please sign for as "damaged" as a precautionary measure.
2. The risk in the goods shall pass to the Buyer on delivery.
3. Not withstanding delivery and the passing of risk, the property in the goods shall remain in the Seller until the Buyer has paid the contract price in full. Until the contract price has been paid in full the Buyer shall hold the goods as bailee only, owing fiduciary duties to the Seller, and if the Seller so requires, the Buyer shall store such goods at no cost to the Seller so that they are clearly identified as belonging to the Seller. If any payment is overdue the Seller may (without prejudice to any of it’s other rights and remedies) recover and resell any or all of such goods and may enter upon the Buyer’s premises for that purpose. The Buyer shall have the right to sell for the Seller’s account (but as a principal in relation to it’s customers) any goods the property in which is vested in the Seller by virtue of this clause, but without prejudice to the Buyer’s fiduciary duties to the Seller and with the intention that the Seller shall retain the right to trace and follow the goods so sold into the Buyer’s rights against it’s customers and into the proceeds of sale until the contract price has been paid to the seller in full.
4. Delivery dates quoted are indicative and not guaranteed. No liability will be accepted for delay in delivery. Please note that additional charges will be required for any deliveries "off-shore" from th UK. For example Channel Islands, Isle of Wight, Isle of Man etc.
5. There is a minimum 12 month guarantee on all new products (Excludes accessories such as leads, adaptors and stands which have a 90 day guarantee). Where stated there is a 2 year guarantee . Digital Pianos (Excluding return to base portable digital pianos) carry a minimum of 2 year on-site guarantee.
6. Digital pianos will be delivered flat packed into your ground floor premises.
Where the product ordered is a Digital piano, please make provision to assist the driver with delivery - in order to keep the delivery cost to a minimum, our courier provides a one person delivery. Two person delivery is available at extra cost, please ask for details.
7. *Next working day delivery on all product orders placed before 2.00pm. For orders placed after this time please allow another working day. Bank Holidays are not working days so please allow an extra day for the delivery.
8. All prices are subject to change without prior notice.
9. Returns Policy. Any product may be returned to us for a full refund within 7 days of delivery providing it is in same condition as when delivered and in the original packaging. The buyer however will pay all delivery charges involved including delivering and returning the product.
10. Please note that Northern Ireland delivery is not classed as UK Mainland. A separate delivery value will be quoted to all other destinations other than actual UK mainland.
11. Should a product be found to be faulty within 7 days of purchase we will collect the product free of charge and will replace that product free of charge. After this time it will be the buyers obligation to return the product to our repairers at the buyers expense (apart from on site guarantee where we will arrange an engineer to call).
12. Returns - It is the customers responsibility to ensure that the package is returned to us in its original packaging.
13. I agree to receive promotional emails and postal information from time to time.
14. A restocking fee of 6% of the value of the goods purchased will be charged (Min Charge £5.95) on all returns made within the 7 day period.
REFUNDS
We guarantee to refund your money within 28 days providing the product has not been dispatched.
15. Prices are subject to verification / confirmation at point of sale. We reserve the right to recover monies in connection with incorrect / mistaken pricing. Online prices may differ to instore prices.
16. Subscriptions to the on-line Music School must be maintained for a minimum of 12 months payments.
17. Orders of £80.00 excluding VAT or under will incur a delivery charge of a minimum £6.99 + VAT depending on the size and weight of the item/s. We will contact any customer who places an order of this amount or under to obtain the delivery charge.
18. WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
* Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
* Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Rimmers Music is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Keyboard from us we would accept their old keyboard and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
17. Roland and Boss Product Guarantee and repair terms and conditions.
- Product warranty – all Roland products come with a one year warranty, which can be extended to three years (5 years for Boss compacts) if the end-user registers their product with us. From 1st September 2010, the end-user will need to register their product within 90 days of purchase to qualify for the extended cover.
- Product warranty - any products not registered within 90 days of purchase and requiring a repair in the second and third year of ownership will attract a £30 administration fee. No additional charge for paying by credit card is payable on this fee.
- Proof of purchase is needed to validate any warranty claim.
If the product needs repair, the end-user will be required to return the product to us. - Roland can arrange collection (a £10 fee is payable)
- If the end-user sends product to Roland directly (we advise that the product is insured)
Delivery Fees
Free delivery applies to orders over £80 (ex-VAT) that are to be delivered in entirety to locations within the UK Mainland; this includes all counties of England, Wales and mainland Scotland.
Orders to be delivered to all counties of England, Wales and mainland Scotland that do not exceed £80 (ex-VAT) are liable for a £6.99 (ex-VAT) delivery fee. We will contact you after receiving your order to arrange the additional payment. Please ensure you include a telephone number or email address with your order to facilitate this.
Orders to Northern Ireland, Highlands & Islands (including but not limited to Shetlands, Orkney, etc.), Channel Islands (including but not limited to Jersey, Guernsey, etc.), Isle of Man and all counties of the Republic of Ireland incur an additional delivery charge. As this is charged based on the volumetric weight of the item or items, this will be calculated after the order is received. We will contact you after receiving your order to arrange the additional payment. Please ensure you include a telephone number or email address with your order to facilitate this. We endeavour to keep delivery charges as low as possible. We can calculate the complete delivery fee prior to ordering if you email your complete order to education@rimmersmusic.co.uk or call us on 01772622111.
BFPO addresses
We cannot currently deliver to BFPO addresses as our courier does not ship to BFPO addresses. An alternative to this is to use the standard or residential shipping address and the correct country, and be charged the full shipping cost.
18. By agreeing to our terms and conditions you are giving permission for our company to share your details such as name, address, telephone number and email address with other companies for related or unrelated products. This means you may recieve free trials of products or services and promotional emails from companies both within and outside the musical instrument industry.
